Supermarket priority assistance programs now open to Gold Card holders

Supermarket priority assistance programs now open to Gold Card holders

Department of Veterans’ Affairs (DVA) Gold Card holders are now able to access a range of priority assistance from Australian supermarkets, when purchasing online or shopping in-store.

1 May 2020

Coles, FoodWorks, IGA, and Woolworths have signed up to help vulnerable veterans and their families during the coronavirus crisis.

While the Gold Card is not a concession card it does identify our most vulnerable veterans, and war widows, of which there are over 120,000 across Australia.


Coles will recognise DVA Gold Card holders who wish to use their Coles Online Priority Service, which was set up to support vulnerable members of the community access everyday grocery essentials.

DVA Gold Card holders will be able to order items online and have their groceries delivered to their door, or have them collected in store in person, or by a neighbour, friend, family member or carer. The Coles Online Priority Service will provide veterans with access to dedicated home delivery windows for their orders.

Veterans and their families need to enter their DVA Gold Card number when they register for the Coles Online Priority Service at

For those veterans who would prefer having their groceries delivered by Australia Post, the Coles Community Box includes grocery and household items, plus some everyday essentials. For more information go to To order the Coles Community Box, you will need to register for Coles Online Priority Service first.


FoodWorks has added DVA Gold Card holders to their list of vulnerable people able to access their priority home delivery services. Veterans can access the priority service when they order online, over the phone, or via email, by providing their Gold Card number during checkout when prompted.

For further information go to:


The IGA Priority Shop will allow Gold Card holders to access essential items, either in store or home delivered. Registration can be done on line or over the phone, with confirmation of eligibility within 48 hours. Orders and payment can be done over the phone.

IGA also has four pre-set boxes of groceries to meet your basic needs and other essential items. For more information go to

Information on IGA’s Priority Shop program can be found at, or call your local IGA.


Through Woolworths Priority Assistance program, veterans will need to register online at and enter their Gold Card number when signing up. This will give veterans access to dedicated home delivery windows for online.

Woolworths has a Basics Box that can be ordered online and is delivered, generally, within 2-5 business days via Australia Post. This can be ordered by a Gold Card holder, or on your behalf by someone in your family or community. For more information go to

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