Maintaining DVA services

Maintaining DVA services

DVA is ensuring critical support and services are available to around 210,000 veterans and 100,000 dependants through our Pandemic Continuity Plan.

27 July 2020

We are also continuing to support the health and wellbeing of DVA’s diverse, nationally-dispersed teams as they deliver these critical services.

Limited face-to-face service delivery is returning to Veteran Access Network (VAN) shopfronts for veterans and their families. Face-to-face appointments can be arranged as required.

DVA is upholding the recommended measures to ensure the health and safety of all. Service delivery is available via telephone and online through MyService.

Veterans and their families are encouraged to utilise telephone and online services in the first instance by accessing MyService, lodging an online enquiry or calling 1800 VETERAN (1800 838 372).

DVA’s Veteran Support Officers (VSO) have returned to all Defence bases, with the exception of Victorian bases, to recommence face-to-face appointments in line with COVID-19 safe social distancing restrictions. ADF members in Victoria will be supported by telephone interviews.

VSOs provide personalised support services to all ADF members. VSOs can advise on your current and future DVA entitlements, assist in establishing a MyService account, explain how to navigate DVA’s online services, assist in lodging an injury/illness claim and provide tailored transition advice and support.

To arrange an appointment please email vso [at]

The Australian Government continues to monitor and respond to the Coronavirus pandemic, with updates available on

For up-to-date information about Coronavirus please call the national hotline on 1800 020 080. The hotline operates 24 hours a day, 7 days a week and is free to call.

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