DVA wins Business Innovation award

DVA wins Business Innovation award

DVA has been selected as the Winner for Business Innovation in The Australian Business Awards 2020.

14 October 2020

The Australian Business Awards are an annual awards program that recognises organisations that demonstrate the core values of business innovation. 

The Data and Insights Branch received the award for its development of the Priority Investment Approach – Veterans (PIA-V) evidence-based platform.

The PIA-V was developed to support the transformation of DVA by embedding the use of data and analytics in its day-to-day functions, adopting a proactive approach to knowing our veterans and monitoring the services and supports that we provide to them. 

The PIA-V platform uses anonymised data and advanced analytics to build comprehensive insights into how veterans and their families engage with and use DVA services.

DVA Secretary Liz Cosson AM CSC said the achievement is a testament to the department’s commitment to improving engagement and outcomes for clients. 

‘Since PIA-V’s introduction, DVA has been able to better understand and monitor expected outcomes for veterans over the long-term, improving our engagement with them and offering proactive support to clients with complex needs,’ Ms Cosson said. 

The project allows DVA to tailor policy development, program design and service delivery based on strong evidence, and ensures a needs-based approach.

More information is on the Australian Business Awards website.

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