Client Satisfaction Survey 2020

Client Satisfaction Survey 2020

2020 has been a challenging year. Now more than ever, it is important to capture your feedback, which is why DVA will be undertaking the Client Satisfaction Survey from November this year.

27 October 2020

The survey will measure DVA’s effectiveness and continuity of service delivery to veterans and families against a backdrop of significant challenges, including the widespread bushfires and the coronavirus pandemic. 

We will randomly select 3000 DVA clients to take part in the survey.

If you’re selected, we’ll send you a letter with more information about the survey and how to opt-out should you not wish to participate.

Survey participants will be contacted by ORIMA Research, and asked to respond to a telephone survey. The survey questions will ask you about your experience dealing with DVA, with interviews taking about 20 minutes. 

Participation in the survey is voluntary, but if you are selected as part of the client survey sample, we would be grateful for your time and feedback. Taking part in the survey will not affect any current or future services you receive from DVA.

Results from the survey help make a difference to how we design and deliver services and support to meet the needs of veterans and their families, now and into the future. 

For more information about the survey, and previous results, please visit the Client Satisfaction page or email Client.Survey [at] dva.gov.au.

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