Face-to-face VAN services resume

Face-to-face VAN services resume

Veteran Access Network offices and shopfronts have reopened from 3 May 2021.

4 May 2021

Veterans and their families can once again access face-to-face support and services from the Department of Veterans’ Affairs (DVA) without the need for a booked appointment with Veteran Access Network (VAN) shopfronts and offices reopening this week after being closed due to the ongoing global Coronavirus pandemic.

The understanding of the veteran community during these circumstances and the need to focus efforts on supporting essential services for veterans and their families is to be commended.

Our staff are looking forward to returning to our VAN offices, meeting with the veteran community again and providing the same great level of support.

As offices and shopfronts reopen, the veteran community is asked to be mindful of current health and social distancing recommendations when attending. DVA will continue to uphold the recommended measures to ensure the health and safety of all.

Veterans and their families are still encouraged to use telephone and online services where by possible by logging into their MyService account or by lodging an online enquiry at www.dva.gov.au, or by calling us on 1800 VETERAN (1800 838 372).

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